Refund policy

RETURN & REFUND POLICY
Our return policy lasts 30 calendar days from the date you receive your order. If more than 30 calendar days have passed since delivery, unfortunately we cannot offer you a refund or exchange under your right of withdrawal.
The customer is responsible for any decrease in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning.
Certain types of products are excluded from the right of withdrawal. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned.
For health and hygiene reasons, sealed products that have been unsealed after delivery are also not returnable. Hazardous materials, flammable liquids, and gases are also not returnable.
ADDITIONAL NON-RETURNABLE ITEMS
Gift cards
Downloadable software products once the download or activation process has started, with the customer's prior consent
Custom or made-to-order products manufactured to the customer's specifications
To complete your return, we need a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
PARTIAL REFUNDS (WHERE APPLICABLE)
Partial refunds may be granted in cases where the product has decreased in value due to use or handling beyond what is necessary to determine its nature, characteristics, and functioning, including:
Books with obvious signs of use beyond simple inspection
CDs, DVDs, software, video games, or similar media that have been damaged or deteriorated for reasons not attributable to transport
Any item that is not in its original condition, is damaged, or is missing parts for reasons not attributable to an error on our part
REFUNDS (WHERE APPLICABLE)
Once your return is received and inspected, we will email you to confirm receipt of the returned item. We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed using the same payment method used for the original purchase, within a maximum of 14 calendar days from the date we are informed of your withdrawal request. However, we may withhold the refund until we have received the returned goods or you have provided proof of shipment, whichever comes first.
LATE OR MISSING REFUNDS (WHERE APPLICABLE)
If you haven't received your refund yet, first check your bank account again.
Then contact your card issuer, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is reflected in your account.
If you've done all of this and you still have not received your refund, please contact us at:
nicolaslanga08@gmail.com
EXCHANGES (WHERE APPLICABLE)
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, contact us at:
nicolaslanga08@gmail.com
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you'll receive store credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, any refund will be issued to the person who made the original purchase.
SHIPPING
You are responsible for the direct shipping costs of returning your item, unless the return is due to our error or a defective product. Original shipping costs are non-refundable, except where required by applicable law.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item of high value, we recommend using a trackable shipping service or purchasing shipping insurance. The customer remains responsible for the returned product until it is received at our facility.